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Shipping & Returns

 
Find Postage

The postage will be calculated by our online system, it depends on the weight of the products in your shopping cart and your postcode.

You can find out your postage at your shopping cart. Please add your items  to the shopping cart first, then click "View or edit your cart" on the pop windows, and then click "Estimate Shipping & Tax" just below "Subtotal".

If we can be of further assistance, please feel free to contact us, thanks.

 

Delivery

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Vicky Sun Tyres normally post our products in 2 business days after we receive the payment in full. We use Aus Post eParcel or couriers, trackable and signature required.

Each parcel carries a barcode, which is scanned during the delivery process and trackable. If you have not received your item after few days, please contact us as soon as possible.

With VickySunTyres.com.au, you will have "peace of mind" and no more missing parcel. You can track your parcel online, on the phone (Australia Post 13 13 18) or contact us. We will email you the tracking details once despatched.

If the text "Unfortunately we can't ship to your location" shown when you check out, please contact us, we will try our best to solve the problem.

 

Delivery Times

All orders are dispatched in 2 business days from Regents Park, NSW once payment is received in full. Once your parcel is shipped, we will send you a shipping confirmation email to you. The average delivery times in Australia from Regents Park, NSW are listed below:

Deliveries to Sydney metropolitan take on average: 1 business days to arrive
Deliveries to ACT New South Wales countries take on average: 2 business days to arrive
Deliveries to Melbourne metropolitan take on average: 2 business days to arrive
Deliveries to Victoria countries take on average:: 3 business days to arrive
Deliveries to Adelaide, Brisbane metropolitan take on average: 2 to 3 business days to arrive
Deliveries to QLD, SA countries take on average: 3 to 4 business days to arrive
Deliveries to TAS, WA and NT take on average: 4 to 6 business days to arrive

 

You also can check the delivery time for your post code at Australia Post, we send parcels from Regents Park NSW 2143, Australia.

Unfortunately we are unable to guarantee delivery times due to inconsistent postal standards across the country. We will work with our delivery partners to resolve any issues as quickly as possible.

 

Warranty and Disclaimer of Products

There are no express warranties which extends beyond the description on the face hereof.

SELLER DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE. Since Vicky Sun Tyres cannot control the manner of use of products after their sale, Vicky Sun Tyres will not be responsible for any consequential or indirect damages. No warranties will apply if the products are in any way altered or modified after delivery by Vicky Sun Tyres.

 

Warranty Policy

Should a customer receives any product which is faulty or dead on arrival, then the customer must notify Vicky Sun Tyres within 14 days and discuss to resend the product back for replacement. Vicky Sun Tyres offers a 10,000KM warranty for car, van, and light truck tyres, 15,000KM warranty for truck tyres.

 

Manufacturer & Replacement Warranty

Our products may carry either manufacturer or replacement warranty. Customers should read the product individual page regarding manufacturer/replacement warranty.

Customers may be required to contact the manufacturers technical support department directly to acquire authorisation to return any faulty product.

 

How to Cancel a Transaction

If you want to cancel your order, please contact us as soon as possible.

If your parcel has NOT been sent to you when we receive your cancellation notice, we will cancel your order and fully refund you. Refunds will be issued by cheque or Paypal if original payment via paypal.

If your parcel has been sent to you when we receive your cancellation notice. We will provide you with a store credit or refund you the purchase price of the Product within 14 days of delivery for unopened products you returned. This credit or refund does not include delivery costs. No refund or credit will be given to you until Vicky Sun Tyres has received the unopened Product from you. Refunds will be issued by cheque or Paypal if original payment via paypal.

 

How to Return Merchandise

 

  • If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under "Manage Your Account" menu and click the "Return item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
  • Or you can contact us directly.
  • Place the original package inside another shipping carton, along with RMA number and order number marked on the package.
  • Freight collect or COD returns will not be accepted.
  • Return the package to:

 

VICKY SUN PTY LTD 
10 Rose Crescent 
Regents Park, NSW 2143
Australia

 

All NON-DEFECTIVE returns are subject to a 15% percent restocking fee. VICKY SUN PTY LTD reserves the right to authorise product returns beyond 14 days from the invoice date. If the product is accepted after 14 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.

For more details, please go to Return A Product.